Refund, Cancellation and Billing Policy

1. Scope

This Refund Policy explains how SandArtAI handles refunds for subscriptions and one-time purchases.

To request a refund, contact support@sandartai.com and include:

• your account email;
• your order ID or invoice ID;
• the reason for the request.

2. Subscription Cancellation

• Subscription plans renew automatically until canceled.
• You can cancel anytime from your billing management portal.
• Cancellation prevents future renewals and charges.
• The current billing period remains active until its end date.

3. Cases That Are Typically Refundable

We generally approve refunds for:

• duplicate or accidental duplicate charges;
• confirmed technical failures that prevented delivery of paid service;
• unauthorized charges after verification.

4. Cases That Are Usually Not Refundable

Unless required by law, we generally do not refund:

• subscription renewals that were not canceled before the renewal date;
• one-time credit purchases after credits are delivered and/or used;
• partially used billing periods.

5. Review Process and Timeline

• Refund requests are reviewed case by case.
• We aim to respond within 3 business days.
• Complex cases may require additional review time.
• If approved, refunds are returned to the original payment method.
• Final posting time depends on card networks and banks.

6. Payment Processor

Payments are processed by Creem as Merchant of Record. Approved refunds are issued through the original payment channel used at checkout.

7. Contact

For billing or refund questions, email support@sandartai.com.