Privacy Policy

1. Scope and Contact

This Privacy Policy explains how SandArtAI ("we", "our", "us") collects, uses, and protects personal data when you use our website and services.

For privacy questions, contact: support@sandartai.com.

2. Data We Collect

• Account data: name, email, and login identifiers.
• Usage and device data: IP address, browser type, device details, pages viewed, and timestamps.
• Content data: images and prompts you upload or submit for generation.
• Communication data: messages you send through contact and support channels.
• Transaction data: order status, plan, amount, currency, and payment metadata.

3. How We Use Data

We use data to:

• provide, maintain, and improve the service;
• run account, billing, and subscription workflows;
• detect abuse, fraud, and security issues;
• respond to support requests;
• comply with legal obligations and enforce our Terms.

4. Payments and Creem

Payments are processed by Creem, our Merchant of Record. Creem handles checkout, invoicing, tax collection, and payment processing.

We do not store full card numbers. We receive limited transaction metadata required to provide the service and support your account.

5. Sharing with Service Providers

We share data only with processors needed to operate the service (for example: hosting, authentication, email delivery, analytics, and payment processing). We do not sell personal data.

6. Data Retention

We keep personal data only as long as needed for the purposes above, including legal, accounting, and security requirements. You may request account deletion; we will delete or anonymize data unless retention is legally required.

7. International Processing

Your data may be processed in countries other than your own. We apply reasonable safeguards when transferring and processing data internationally.

8. Security

We use reasonable technical and organizational measures to protect personal data. No internet service can be 100% secure, so we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data.

To exercise these rights, email support@sandartai.com.

10. Policy Updates

We may update this policy from time to time. The latest version is always published on this page with the updated date.